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Customer Relationship Management

CRM stands for “customer relationship management” and it’s software that stores customer contact information like names, addresses, and phone numbers, as well as keeps track of customer activity like website visits, phone calls, email, and more. With CRM you can easily manage all your company’s relationships and interactions with customers and potential customers. The goal is clear: Improve business relationships. A CRM system helps your business stay connected to customers, streamline processes, and improve profitability.

When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, productivity, and many more.A CRM solution helps you focus on your business relationships with individual people — including customers, users, colleagues, or suppliers — throughout your lifecycle with them, including finding new customers, winning their business, and providing support and additional services throughout the relationship.

In the event that you are situated in Noida here are some solid reasons why you ought to connect with nerds inc. A cloud based client relationship administration arrangement, geeks CRM gives unique highlights, which is likewise able to do easily coordinating with your present plan of action. With developing customer request, associations think that its hard to meet their level of desire without the help of a solid CRM arrangement.

Customer Relationship Management Services

Do you spend more time tossing between sales activities? There is a better way to follow up your routine sales tasks, appointments and calls. With CRM View for Activities, you can now sell faster by focusing on the prospects that are most important for you today. With visibility and easy access to data, it's easier to collaborate and increase productivity of your business.

Features of Web based CRM

Capture leads from your website
Sales Performance Management
Reports and Dashboards
Campaign management
Improve your workflow
Data-driven marketing
Customization options
Sales forecasting
Visitor tracking
Sales Data
Open Source

Benefits of CRM

Generate insights for better decisions
Better internal communication
Offer better customer support
Improved ability to cross-sell
Increase sales opportunities
Increased team colloration
Align sales and marketing
Profile customers easily
Get real-time data
Collect data fast
Cost savings.

Customization & Development

Webentic Services Pvt. Ltd. Customize CRM according to clients requirement. CRM systems start by collecting a customer's website, email, telephone, social media data, and more, across various sources and channels. It may also automatically pull in other information, such as recent news about your business activity, and it can store customer details, such as a client's personal preferences on communications. The CRM tool organizes this information to give you a complete record of individuals so you can better understand your relationships over time.

CRM solutions today are more open and can integrate with differnt business tools, such as document signing, accounting and billing, and feedbacks, so that information flows both ways to give you a true view of your customer. With our CRM development system, you can monitor the entire activity that takes place within your business & organization. You can increase your business productivity with us.

Running a business without CRM can cost you real money.

More administration means less time for everything else. An active sales team can generate a lots of data. Other are out on the road talking to customers, meeting prospects, and finding out valuable information – but all too often this information gets stored in handwritten notes, laptops, or inside the heads of your employees. Even if you do successfully collect all this data but Reports can be hard to create and they can waste your valuable time. You can lose sight of what your teams are up to, which means that they can’t offer the right support to customers at the right time – while a lack of oversight can also result in a lack of accountability from the team. Without a common platform for customer interactions, communications can be missed or lost, leading to a slow or unsatisfactory response from your customers.

Types of CRM Tehnology

Operational : The CRM’s main goal here is to automate workflows in sales, marketing, and customer service.This is commonly used by managers, marketers, salespeople and tech support to offload repetitive tasks and fast track work.

Analytical : A good analytical CRM can source tons of data from multiple points and can generate real-time data. This type of CRM is useful for CEOs and executives, department heads, and team leaders.

Collaborative : This CRM type promotes teamwork and transparency among sales, marketing, and support by sharing customer information and synching their activities. It features excellent communication tools including social discussions.

Why CRM matters to your business?

If you are planning to run your business for long term, you know that you need a strategy for the future. You have certain targets for sales, business objectives, and profitability. But getting up-to-date, reliable information on your progress can be tricky. A CRM system can give you a clear overview of your customers. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.

Webentic Services Pvt. Ltd. CRM integration

Connect to your customers in a whole new way. Build more meaningful and lasting relationships — better understand their needs, identify new opportunities to help, address any problems faster and deploy customer-focused apps lightning fast. With a single view of every customer interaction you can sell, service and market like never before.

Our Team is extensively experienced in integrating systems into available business software and IT infrastructures like VOIP systems, E-mail marketing platforms, enterprise resource planning software & web portals. We are a leading company in Noida, has an excellent CRM development team. The team is adept in both .NET CRM development & PHP CRM development and can integrate CRM software into other business apps as eCommerce systems & ERP software.